1. Introduction
Uptex Limited (hereinafter referred to as "Company," "we," or "us") is committed to protecting the privacy of personal data in accordance with applicable laws and regulations. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your personal data. This Policy applies to all individuals accessing or using our website, uptex.com, its sub-domains, and mobile applications managed by Uptex Limited (collectively, the "Platforms").
2. Collection of Personal Data
We may collect personal data for communication,
verification, and compliance purposes. This data may
include, but is not limited to:
1. Contact
Information: Name, email, phone number, and physical
address.
2. Identification Details: Passport or ID
number.
3. Biographical Data: Gender, date of birth,
education, and employment status.
4. Financial
Information: Bank details, tax information, and income
status.
5. Service Usage Data: Transaction history,
website visits, cookies, and geolocation.
6. Device
Information: IP address, browser type, and operating
system.
7. Criminal Records: Information about
convictions/offenses, where required by law. Clients are
responsible for ensuring their personal data is accurate
and up-to-date throughout their relationship with us.
3. No Children’s Data Collection
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a child under 18, it will be deleted immediately. Parents or guardians may contact us at support@uptex.com for assistance.
4. Use of Personal Data
We process personal data to:
1. Fulfill Contractual
Obligations: Verify identity. Manage accounts and
transactions. Provide products and services.
2.
Ensure Legal Compliance: Meet anti-money laundering
regulations. Respond to court orders and regulatory
requirements.
3. Pursue Legitimate Interests:
Improve services and security. Conduct fraud prevention
and risk management. Develop statistical insights We may
process personal data based on consent for marketing
purposes or other optional services. Clients can withdraw
consent at any time without affecting the lawfulness of
prior processing.
5. Cookies
Cookies are used to enhance your experience on our Platforms. They help us analyze website usage and improve our services. For more information on the types of cookies we use and how to manage them, refer to our Cookie Policy.
6. Links to Other Websites
Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Clients are advised to review the privacy policies of any third-party sites they visit.
7. Client Records Retention Periods
We retain personal data for as long as necessary to fulfill our legal and business obligations. This includes: Transaction records for seven (7) years after the termination of the business relationship. Other data as required by applicable laws.
8. Sharing and Disclosure of Personal Data
We may share personal data with:
1. Service
Providers: Payment processors, IT support, and data
storage providers.
2. Regulatory Authorities:
Compliance with legal and regulatory requirements.
3. Affiliates: For service optimization and support.
4. Consultants: Legal and tax advisors. Data shared
with third parties is protected under strict
confidentiality agreements.
9. Business Transfers and Legal Requirements
If Uptex Limited undergoes a merger, acquisition, or other business transfer, personal data may be included in the transferred assets. Clients will be notified of such changes through our website or direct communication.
10. Marketing Communications
With client consent, we may use personal data for marketing purposes. Clients can opt out of marketing communications by updating preferences in their account or by following the unsubscribe instructions in our emails.
11. Personal Data Rights
Clients have the following rights regarding their personal
data:
1. Access: Request copies of your data.
2. Rectification: Correct inaccurate data.
3.
Erasure: Request deletion of data under certain
conditions.
4. Restriction: Limit processing of
data.
5. Portability: Receive data in a structured,
machine-readable format.
6. Objection: Stop
processing data for specific purposes, including
marketing.
7. Withdraw Consent: Revoke consent for
processing at any time. To exercise your rights, contact
us at
support@uptex.com.
12. Automated Decision-Making and Profiling
We may use automated systems for: Evaluating applications (e.g., identity verification). Assigning account settings based on pre-determined criteria. Clients may request human review of any automated decisions by contacting us.
13. Confidentiality and Security of Personal Data
We use industry-standard measures to protect personal data, including: Encryption: TLS 1.2 and AES 256-bit encryption. Secure Servers: Restricted access for authorized personnel only. Client Responsibility: Clients must safeguard their account credentials.
14. Amendments to this Policy
We may update this Policy periodically. Material changes will be communicated via our website or direct communication. Clients are encouraged to review the Policy regularly.
15. Enquiries and Contact Details
Enquiries and Contact Details For general inquiries or
personal data requests, contact us:
Email:
support@uptex.com
Website:
uptex.com