1. Introduction

Uptex Limited (hereinafter referred to as "Company," "we," or "us") is committed to protecting the privacy of personal data in accordance with applicable laws and regulations. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your personal data. This Policy applies to all individuals accessing or using our website, uptex.com, its sub-domains, and mobile applications managed by Uptex Limited (collectively, the "Platforms").

2. Collection of Personal Data

We may collect personal data for communication, verification, and compliance purposes. This data may include, but is not limited to:
1. Contact Information: Name, email, phone number, and physical address.
2. Identification Details: Passport or ID number.
3. Biographical Data: Gender, date of birth, education, and employment status.
4. Financial Information: Bank details, tax information, and income status.
5. Service Usage Data: Transaction history, website visits, cookies, and geolocation.
6. Device Information: IP address, browser type, and operating system.
7. Criminal Records: Information about convictions/offenses, where required by law. Clients are responsible for ensuring their personal data is accurate and up-to-date throughout their relationship with us.

3. No Children’s Data Collection

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a child under 18, it will be deleted immediately. Parents or guardians may contact us at support@uptex.com for assistance.

4. Use of Personal Data

We process personal data to:
1. Fulfill Contractual Obligations: Verify identity. Manage accounts and transactions. Provide products and services.
2. Ensure Legal Compliance: Meet anti-money laundering regulations. Respond to court orders and regulatory requirements.
3. Pursue Legitimate Interests: Improve services and security. Conduct fraud prevention and risk management. Develop statistical insights We may process personal data based on consent for marketing purposes or other optional services. Clients can withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies

Cookies are used to enhance your experience on our Platforms. They help us analyze website usage and improve our services. For more information on the types of cookies we use and how to manage them, refer to our Cookie Policy.

6. Links to Other Websites

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Clients are advised to review the privacy policies of any third-party sites they visit.

7. Client Records Retention Periods

We retain personal data for as long as necessary to fulfill our legal and business obligations. This includes: Transaction records for seven (7) years after the termination of the business relationship. Other data as required by applicable laws.

8. Sharing and Disclosure of Personal Data

We may share personal data with:
1. Service Providers: Payment processors, IT support, and data storage providers.
2. Regulatory Authorities: Compliance with legal and regulatory requirements.
3. Affiliates: For service optimization and support.
4. Consultants: Legal and tax advisors. Data shared with third parties is protected under strict confidentiality agreements.

9. Business Transfers and Legal Requirements

If Uptex Limited undergoes a merger, acquisition, or other business transfer, personal data may be included in the transferred assets. Clients will be notified of such changes through our website or direct communication.

10. Marketing Communications

With client consent, we may use personal data for marketing purposes. Clients can opt out of marketing communications by updating preferences in their account or by following the unsubscribe instructions in our emails.

11. Personal Data Rights

Clients have the following rights regarding their personal data:
1. Access: Request copies of your data.
2. Rectification: Correct inaccurate data.
3. Erasure: Request deletion of data under certain conditions.
4. Restriction: Limit processing of data.
5. Portability: Receive data in a structured, machine-readable format.
6. Objection: Stop processing data for specific purposes, including marketing.
7. Withdraw Consent: Revoke consent for processing at any time. To exercise your rights, contact us at support@uptex.com.

12. Automated Decision-Making and Profiling

We may use automated systems for: Evaluating applications (e.g., identity verification). Assigning account settings based on pre-determined criteria. Clients may request human review of any automated decisions by contacting us.

13. Confidentiality and Security of Personal Data

We use industry-standard measures to protect personal data, including: Encryption: TLS 1.2 and AES 256-bit encryption. Secure Servers: Restricted access for authorized personnel only. Client Responsibility: Clients must safeguard their account credentials.

14. Amendments to this Policy

We may update this Policy periodically. Material changes will be communicated via our website or direct communication. Clients are encouraged to review the Policy regularly.

15. Enquiries and Contact Details

Enquiries and Contact Details For general inquiries or personal data requests, contact us:
Email: support@uptex.com
Website: uptex.com