Security Controls
Security controls designed for regulated payment services
Verification, monitoring and control — on by default.
What Is On
On by default, not an upgrade
These controls apply to every eligible account. There is no tier where they are switched off.
Biometric and passcode login
Sign in with your device biometrics or a passcode.
Trusted devices
See the devices signed in to your account, and sign out of any of them remotely.
Automatic account locking
Your account locks automatically after repeated failed attempts.
Strong customer authentication
Sensitive actions require an additional verification step before they complete.
3D Secure on card purchases
Eligible card purchases are protected by 3D Secure.
Real-time transaction monitoring
Eligible transactions are monitored as they are recorded.
Notifications you cannot switch off
Push notifications are normally sent promptly after eligible transactions are recorded.
Delivery may depend on network, device and notification settings.
Encrypted data
Your data is encrypted in transit and at rest, and full card numbers and security codes are never stored on our systems.
Access Control
You decide what can reach your account
Every sign-in is tied to a device you have approved. Review that list whenever you want, and remove anything you do not recognise.
Remote sign-out
Sign out of any device from any other device you are signed in on.
Locking
Repeated failed attempts lock the account rather than allowing another guess.
Payment Protection
Checks before the money moves
Sensitive actions require strong customer authentication, eligible card purchases are protected by 3D Secure, and eligible transactions are monitored in real time.
Subject to acceptance and the disclosed FX rate and fees.
Confirm it is you
We may ask you to approve an action in the app before it completes.
Report a problem
Report a disputed transaction from the transaction itself, and follow its status in the app.
How your money is held
Client funds are held safeguarded with regulated partner institutions, separate from Uptex's own funds. Electronic money accounts are not covered by deposit guarantee schemes.
Common Questions
Frequently asked questions
Client funds are held safeguarded with regulated partner institutions, separate from Uptex's own funds. Electronic money accounts are not covered by deposit guarantee schemes.
Sensitive actions require strong customer authentication, and eligible card purchases are protected by 3D Secure. We may ask you to confirm an action in the app before it completes.
Sign in on another supported device to review your trusted devices and sign out of the one you have lost. Contact support without delay if you believe someone else can access your account.
Critical security alerts cannot be switched off. Other notifications are yours to configure in the app.